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About · Editorial policy

Editorial policy

The rules our writing follows, who checks it, and how to tell us when we have got something wrong.

Updated 9 Nov 2026

What we publish

Practical, sourced information about the cost of private treatment and how the NHS route works. We explain what a price covers and which questions to ask before booking.

What we never publish

  • Medical advice, diagnosis or triage, or any suggestion that a reader needs a particular treatment.
  • “Best” or “worst” provider rankings, star ratings or scores of our own.
  • Promotion of prescription-only medicines.
  • Invented or estimated prices or waits.
  • Reviews or testimonials we cannot verify.

How a page is checked

  1. Sourcing. Each price and fact is taken from a primary source, either the provider’s own page or an official dataset, and recorded with its address and date.
  2. Editorial review. An editor reads the page against its sources before publication, checking every price, every claim about what a price includes, and the wording of every NHS figure.
  3. Automated checks. The build refuses to publish a page with an unsourced price or an empty figure, and holds back pages without enough of their own content.

    4. We do not currently have a clinical reviewer, so we do not claim one. Our guides stick to costs, regulation and the mechanics of access, and stay away from clinical judgement.

    Corrections

    If a price, a provider’s details or any statement is wrong, please tell us through the contact form and choose “Correction”. Include the page address and, if you can, a link to the source showing the right figure.

    • We check every correction against the provider’s own page or the official dataset, and aim to reply within five working days.
    • Factual errors are fixed on the page. Where a correction changes a price, a provider’s details or the meaning of a statement, we say so on the page with the date.
    • Providers can ask us to update their details or a price. We change a price only when the provider publishes the new price on its own website, so the figure stays sourced.
    • We do not remove accurate, sourced information because a provider would prefer it was not shown.

    Artificial intelligence

    We may use software tools to help gather and format data. Every published fact is checked by a person against its source, and no unchecked generated text is published.